A few words about appointments:
Our schedule is usually fully booked for several weeks. In cases of acute conditions when therapy is urgent (severe pain, severe bleeding, fever) we try to arrange extra appointments. Please let us know if you have to cancel an appointment as soon as possible. A patient on the waiting list will be glad to be offered this appointment.
Apart from emergencies consultation without an appointment is not possible. Please arrive in time, but not much earlier than the time fixed, to avoid long waiting periods.
Medical treatment starts with the patient’s request because of complaints. Data concerning this initial request are part of the mandatory treatment documentation covered by DGSVO Art. 9, Abs. 2, Abschnitt h), documentation has to be stored for 10 years even if you have never entered physically our institution. The purpose of this storage is to have this information available for future treatment and to prove proper management of the clinical situation in legal litigations.
In particular, we save the date and time of your call, the reason of your appointment request, name, surname, date of birth, telephone number, health insurance, email address, postal address, and recommendations given by us concerning urgency of diagnosis and treatment, possibilities of treatment and information about possible risks.
According to Art. 12 Abs. 1 Sätze 2 und 3 DSGVO we fulfill your right to information about all stored personal data.